HelpBird: Live Chat & Inbox
HelpBird adds a live chat widget to your storefront and brings every conversation into one shared inbox, so your team answers shoppers together instead of forwarding emails around. Chat, email and your help center live in the same place — with canned replies, AI-assisted answers and order context from your store right beside the conversation.
Key Features
- Live chat widget that matches your theme
- Shared team inbox — chat and email in one place
- Canned replies for the questions you answer every day
- AI-assisted draft answers your team can edit before sending
- Built-in help center so shoppers can self-serve
- Assign conversations to teammates and leave internal notes
- Works on your storefront and on any other site you run
How It Works
Install the Widget
Add HelpBird from the App Store and the chat widget appears on your storefront — no theme code to edit.
Invite Your Team
Add teammates to the shared inbox so chat and email conversations are visible to everyone, not stuck in one person's mailbox.
Answer Faster
Use canned replies and AI-assisted drafts for repeat questions, and publish the rest to your help center so shoppers self-serve.
Why Choose HelpBird: Live Chat & Inbox
Frequently Asked Questions
How is this different from Embedded Chat?
Embedded Chat is a social/community chat widget that routes shoppers to WhatsApp, Messenger or Instagram. HelpBird is a support desk: conversations land in a shared inbox your team works from, with canned replies, assignments and a help center. Pick HelpBird when you want to answer support questions as a team.
Do I need a separate tool for email support?
No. Chat and email arrive in the same shared inbox, so a shopper who starts on chat and follows up by email stays in one thread.
Can I use it outside my Shopify store?
Yes. The same widget installs on any website with a single script tag, so your storefront, marketing site and app can share one inbox.
Ready to try HelpBird: Live Chat & Inbox?
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